People & Operations Lead

Overview

As the People & Operations Lead at MetaBox, you will play a key role in leading and driving efficiency in the operations, administration, and people management aspects of the company.

For this role, you will need to act as a leader in identifying problems and coming up with strategies to ensure a productive work environment, streamline administrative processes, and boost operational efficiency while also acting as a manager to ensure strategies are being implemented, policies are being upheld, and intended goals are being met. You will also need to manage initial client communications, directing inquiries to the appropriate team.

This role requires a proactive leader with business acumen while exhibiting great organizational, people management, and communication skills.

Key Responsibilities

People Management:

• Develop and implement hiring strategies to attract and retain top talent.
• Manage the full recruitment lifecycle, including job postings, screening, interviews, and onboarding.
• Oversee employee performance management, professional development and discipline.
• Manage and process leave requests, ensuring proper tracking and compliance with company policies.
• Oversee employee records, payroll processing and employee claims and benefits, ensuring accuracy and compliance.

Operations & Administrative Management:

• Ensure smooth business operations by managing client, internal and external teams relations, office logistics, and internal workflows.
• Identify operational inefficiencies, workflow bottlenecks, and process gaps, then implement solutions to improve productivity and reduce friction across departments.
• Identify and implement new technologies that can optimize people management, business or office operations.
• Manage company subscriptions, licenses, contract renewals, and compliance-related documentation.
• Track and process minor company expenses while supporting financial administration.
• Act as the first point of contact for client inquiries and directing them to the appropriate teams if necessary.
• Handle administrative client communications, including contract and subscription renewals, payment follow-ups, and document requests.
• Conduct administrative procedures outside the office, such as handling official documents, registrations, and liaising with authorities, banks, and other external agencies.
• Oversee the maintenance and organization of the office to ensure a productive work environment.
• Manage office supplies, equipment, and facility needs, ensuring everything is well-stocked and functional.
• Continuously refine and improve internal operational processes for efficiency.

Candidate Profile

The ideal People & Operations Lead is a young, tech-savvy, proactive problem-solver with great interpersonal skills and a strong sense of responsibility and adaptability. This role requires someone who thrives in a fast-paced environment, can juggle multiple responsibilities, and is always looking for ways to improve processes and efficiency.

Proactive Problem Solver

• You don’t wait for instructions, you anticipate challenges and find potential solutions before they turn into problems.
• You are resourceful and solution-oriented.

Adaptability

• You don’t stick to textbook or one-size-fits-all solutions but you are willing to dig to find the best-fit solutions for each situation.
• You are creative in your problem-solving rather than relying on pre-defined solutions.
• You don’t just follow processes; you refine and optimize them to improve efficiency

Technologically Proficient

• You are comfortable using modern digital tools in communication, management and workflows.
• You have a good grasp of general technology trends and understand how they impact business and operations.
• You are curious about evolving technologies and are eager to stay updated on industry advancements.

Multitasking

• You are comfortable wearing multiple hats and shifting between different tasks throughout the day.

Detail-Oriented Organizer

• You shine at finding ways to keep things organized comprehensively.
• You’re good at setting up processes for recurring jobs and tasks.

Strong Communicator

• You are a great listener and excel at getting your point across effectively.
• You can confidently engage with different stakeholders, be it: colleagues, clients and external service providers while ensuring clear and professional communication.

Resilient & Committed

• You are not scared of challenges, adversity and responsibilities.
• You don’t give up easily and take full responsibility for seeing tasks through to completion.

Experience

• While direct experience is not mandatory, previous experience in a similar role or having worked in the tech industry is a strong advantage.

Why Join MetaBox?

Fast Track your Growth

• Unlike large corporations where leadership opportunities take years to materialize, you’ll get to lead and showcase your capabilities early on. If you’re looking to accelerate your career growth, take on real responsibilities and make a tangible impact, MetaBox is the place to be.

Culture of Innovation & Experimentation

• MetaBox is still evolving, and we thrive on new ideas, fresh perspectives, and bold experiments. If you’re someone who enjoys thinking outside the box, testing new approaches, and bringing creative solutions to life, you’ll find plenty of opportunities to make your mark here. Unlike larger, more rigid organizations with stiffer structures and hierarchical bureaucracy, we encourage innovation and embrace change at every level.

Shape the Future of a Growing Tech Company

• MetaBox is still in its early stages, there’s immense room for growth – both for the company and for you. Joining MetaBox now means you’re not just filling a role, you’re building a company! As we expand and mature, early team members will have the chance to grow into high-profile leadership positions, shaping the company’s direction and success in the coming years.

Work on Exciting, Impactful Projects

• We work with a variety of businesses and organizations to spearhead their digital transformation. Through the development of applications, websites and implementation of ERP systems, you’ll get to solve real-world problems, collaborate with young dynamic professionals and meet stakeholders from various businesses. You will see the direct impact of your efforts on clients’ operations, employees and customers.

Be Where You Truly Matter

• This is more than just a job -it’s an opportunity to be part of a mission-driven company that’s shaping the future of businesses through technology in Mauritius and beyond. If you’re excited about working in a company where your contributions truly matter, where you can influence its trajectory and where you’re not just another name on a badge, MetaBox is the place for you.